Digital Marketing / Facebook Ads (Meta) related products priced over $10 (at the time of purchase): 30 days unconditional money-back guarantee. If you find any functions not working as advertised, before asking for a refund, please notify us about the problem, and we will try to fix it within a few days.
Digital Marketing / Facebook Ads (Meta) related products priced under $10 (at the time of purchase): Sorry, no refunds. Exception: You are entitled to a refund if the product doesn’t work correctly and as advertised, and we cannot fix the error within 10 days. You will be asked to give evidence within 15 days from your purchase that you have tested the free (lite, demo, or standard) version, which has worked properly, but the paid version didn’t.
Lean Startup products: 30 days limited money-back guarantee (see the details below).
In harmony with European Union regulations for digital products, once a product has been purchased and downloaded by you, no right of cancellation or refund exists due to the electronic nature of our products (as they cannot be returned). However, for your peace of mind, we attempt to compensate you in all cases when the quality or functionality of the product is not as advertised and cannot be improved.
You should buy the full products from the shop only after you have confirmed, that the free Lite or Demo versions were fully operational on your computer and software environment. In case the purchased product is faulty to the extent you cannot use it as depicted in the instructions booklet, and we cannot fix the error within 10 days, we do offer a full refund. You are required to indicate the problem within 30 days of purchase and to show evidence, that you have downloaded and tested the Lite or Demo versions that worked fine, but you have encountered a major error with the standard product. In the event that we issue a refund, your access to the products will be revoked.
For all refunds: Your request will be processed within 48 hours, and you will be notified by email.
General conditions: When you purchase access to the digital products you are purchasing a non-transferable, non-exclusive right to access the information. You may not publish or share the products or your login details with anyone else. If you wish to purchase company-wide access, please get in touch with us. You agree that under no circumstances whatsoever shall you initiate any charge-backs via your payment provider. For details, please read the Terms and Conditions.