List of abbreviations for startups and e-commerce


(See the the lean startup glossary in the main menu)

AIDA     Attention, Interest, Desire, Action

ARPU    Average Revenue Per User

BI          Business Intelligence

BMC      Business Model Canvas

CAC       Customer Acquisition Cost

CAGR    Compound Annual Growth Rate

CENTS   Control, Entry, Need, Time, Scale

CLV       Customer Lifetime Value

COCA    Cost of Customer Acquisition

COGS    Cost of Goods Sold

CPA       Cost Per Acquisition

CPC       Cost Per Click

CPM      Cost Per Mille (cost per thousand impressions)

CPT       Cost Per Thousand (cost per thousand impressions)

CTA       Call to Action

DAU      Daily Active Users

ERP        Enterprise Resource Planning

GFC       Global Financial Crisis

GKG      Get, Keep, Grow

LC          Lean Canvas

LTV        LifeTime Value (per customer)

MAU     Monthly Active Users

MRR      Monthly Recurring Revenue

MVBP    Minimum Viable Business Product

MVP      Minimum Viable Product

NPS       Net Promoter Score©

OMTM   One Metric That Matters

PDCA     Plan-Do-Check-Act

PPC        Pay Per Click

QVP       Quantified Value Proposition

RMA      Return Merchandise Authorization

ROI        Return on investment

SaaS      Software as a Service

SAM      Serviceable Addressable Market (or Served Available Market)

SEM       Search Engine Marketing

SEO        Search Engine Optimization

SOM      Serviceable Obtainable Market

TAM      Total Addressable Market (or Total Available Market)

UGC      User-Generated Content

USP       Unique Selling Proposition

UVP       Unique Value Proposition

UX         User Experience

VC         Venture Capital